FAQ
Q. HOW DO I PURCHASE A PRINT?
A. Search through categories using the search box or category links. Once you see an image you like view select the print size options you require.
Q. HOW DO I PAY?
A. Our preferred method is PayPal. You can also use your PayPal account to pay with credit and debit cards. If you need to pay by an alternative means please contact us via the enquiry form or send an email to info@scotphoto.com
Q. WHAT ARE THE DELIVERY CHARGES?
A. £3.50 (+VAT) for one item within the UK by First class Royal Mail. £8.50 for the rest of the world. Larger orders add £1 for each 3 items.
Q VAT.
A. VAT is added at the Checkout to UK orders. Please note that the tax is calculated at the final stage before going to the PayPal page. Before that time the Sales Tax box will display £0.00 or TBD.
Q. HOW DO I MODIFY/CANCEL MY ORDER AFTER I HAVE ARRIVED AT CHECKOUT?
A. Return to the Shopping Cart and delete the item. (If you can't see the Cart link return to the Home page first.)
Q. WHAT IS A LIGHTBOX?
A. A lightbox is a useful way to compile images when searching through the categories, similar to putting the images to one side in order to view at a later date. If you are a Registered User your Lightboxes should be stored for your next visit - one of the advantages of registering.
Q. I CAN’T FIND THE IMAGE I’M LOOKING FOR?
A. Not all our stock library is yet available to print. New images are added regularly from our growing stock of 30,000 current and historic images. For specific requests please feel free to contact us or Tel:01631 720434.
Q. HOW SOON WILL I RECEIVE MY PRINTS?
A. Normal turnaround for prints up to A3+ is 1-2 working days. A1 and A2 prints may take an extra couple of days.
Q. WHO PRINTS THE IMAGES?
A. Prints of A4, A3 & A3+ are produced on our own high definition printers and despatched directly to you. We outsource printing of A1 & A2 prints to carefully selected companies who meet our high standards.
Q. I DON'T LIVE IN THE UK. CAN I STILL BUY FROM YOU?
A. Yes orders from outside the UK are welcome. Appropriate airmail delivery charges will be added at the checkout. For special requirements please contact us before ordering so we can advise you of any extra charges.
Q. I WOULD LIKE PRINTS IN A SIZE OR FORMAT NOT OFFERED ON THE SITE.
A. Please contact us. We always try to accommodate our customers with special orders such as large canvas prints, greeting cards or images with added text. If you wish to buy an image to work on yourself please contact us or visit our soon-to-be-launched Downloads site.
For any unanswered questions please use the Contact form.